Returns

Pursuant to Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), European users acting as consumers are legally entitled to withdraw from online contracts (distance contracts) within the specified period, for any reason, without penalty, and without providing justification. Users who do not meet these requirements are not entitled to the rights described in this section. Consumers are responsible to the seller for any decrease in the value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

To exercise the right of withdrawal, the user must send the seller an unequivocal communication of their intention to withdraw from the contract.

The user may use the withdrawal form provided here:

PDF Document

Alternatively, the user is free to express their intention to withdraw in any appropriate manner, including via email to info@cinziacicli.com. To comply with the withdrawal period, the user must send the withdrawal declaration before the withdrawal deadline expires.

Withdrawal Deadline:

For the purpose of exercising the right of withdrawal, the product must be in its original and unopened packaging, with the protective film intact. It must necessarily include all external packaging, accessories, and instructions. Products without external and protective packaging will not be accepted for return. If the product meets these requirements, the User may return it by arranging shipment at their own expense.

All home-delivered orders can be returned regardless of the payment method used.

The customer must pack the product securely for return to protect it during transport. To ensure receipt of an undamaged and compliant product, the same box in which the order was shipped must be used.

The customer must complete the return form, provided at the bottom of this page, and include it in the package along with the products to be returned.

Shipping Address:
BICICLO SRL
VIA CERRI 71/73
54011 AULLA (MS)

The return shipping costs are the responsibility of the user.

The seller will send an email to the customer after receiving the return, verifying its condition, and processing the refund to the original payment method.

The seller will reimburse all payments received, including, if applicable, those related to delivery costs for users who have properly exercised their right of withdrawal. However, any additional cost incurred from choosing a specific delivery method other than the standard, most economical option offered by the seller will remain the responsibility of the user.

The withdrawal deadline is considered met if the goods are handed over to the courier or another authorized person before the expiration of the 14-day period described above. The refund may be withheld until the goods are received or until the user has provided proof of their return.

The User is responsible for any decrease in the value of the goods resulting from use other than that necessary to determine their nature, characteristics, and functioning. The deadline is considered met if the goods are delivered to the courier or another authorized person before the expiration of the aforementioned 14-day period. The refund may be withheld until the goods are received or until the user provides proof of their return.

The only costs payable by the consumer for exercising the right of withdrawal are the direct costs of returning the goods, as provided for by Article 57, paragraph 1, of the Consumer Code.